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Ombudsman Services - Resolving Consumer Disputes.

Customer Complaints Procedure

Rent Here aims to provide the highest standards of service to all Landlords and Tenants and to ensure that your interests are safeguarded, we offer the following Customer Complaints Procedure:

  • If you believe you have a gleavance please write in the first instance to the Office Manager Ms Sophie Bland at the address below:

 

Rent Here Ltd, Leeds Bridge House, Hunslet Road, Leeds, LS10 1JN

  • The grievance will be acknowledged within three working days and then investigated thoroughly in accordance with the established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

 

  • If you remain unsatisfied with the result of the internal investigation, you can write to the Director Mr Andrew Donoghue at the address below, who will review the complaint:

The Office, 22 Dock Street, Leeds, LS10 1JF

  • Following the conclusion of our in-house review we will write to you with a final written statement.

 

  • If you are dissatisfied with the conclusion of the in-house review of your complaint, you can refer the matter to The Ombudsman Service using the following contact information:

Web:   www.ombudsman-services.org

Tel:     0330 440 1600

Post:   Ombudsman Services – Property
Po Box 1021
Warrington   
WA4 9FE

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